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Accessibility statement for British Business Bank plc and its subsidiaries and associated websites


This accessibility statement applies to

British Business Bank is committed to providing websites that are accessible to the widest possible audience, regardless of technology or ability. We are working to increase the accessibility and usability of our website and in doing so follow many of the available standards and guidelines.

To ensure that we meet our accessibility requirements, we check our webpages for issues when updates are made to existing pages and when new pages are published, as well as providing standard routine checks.

Whilst we work to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We acknowledge that this is a work in progress and there are improvements that can be made.


Technical information about this website’s accessibility

British Business Bank is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

  • Not all font sizes use relative font values
  • Not all HTML elements contain unique IDs
  • Some JavaScript events are binded to mouse down events
  • Whilst daily audits carried out across this website indicate that majority of the automated tests pass and validate against WCAG guidelines, we are aware of the following issues relating to manual tests carried out across this website:
    • Not all elements provide sufficient contrast.
    • Not all pages contain a logical tab sequence when navigating the website via keyboard.
    • Not all content can be navigated by use of keyboard alone.
    • Not all elements contain sufficient aria labels.
    • Not all elements contain sufficient focus states.
    • Pages do not degrade gracefully, particularly when CSS is disabled.


Disproportionate burden

Not applicable


What we’re doing to maintain our accessibility compliance

We are working continuously to ensure that the number of non-compliant issues remains minimal on our sites and we are committed to fixing any new issues as they arise.

This includes weekly or more frequent reviews to identify accessibility issues, correct source code errors and manually edit website elements to adhere to WCAG2 standards.

We are also committed to continuously educating all staff to be aware of website accessibility guidelines to ensure maximum compliance when new content is added to our websites.

We replaced our Cookie Policy tool in September 2021 to ensure that our tool was WCAG2 compliant.

During September 2021, we engaged with our development partners to undertake improvements across our website to ensure that issues relating to manual checks are fixed and authenticated. We are working to release these changes across our website as soon as possible.


Content that’s not within the scope of the accessibility regulations

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so that they’re accessible to a screen reader. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.


How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address and the format you need


Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, you may contact us on or call 0114 206 2131.


Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests are being carried out weekly using a Digital Quality Management platform.

This statement was prepared on 19th August 2020. It was last updated on 17th September 2021.


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